Which notes are visible to customers and carriers?

• A. Notes that print on confirmation documents
• B. Private notes for dispatchers only
• C. System notes
• D. Draft notes

Answer: (A)

The main concept being tested is which notes are exposed to both customers and carriers. In a TMS, only notes that are meant for external stakeholders appear on documents like confirmations. Notes that print on confirmation documents are the ones visible to customers and carriers because these documents are shared with them during the booking and shipment process, providing the needed context and instructions.

Private notes for dispatchers stay internal and aren’t included in customer-facing documents, so they aren’t visible to customers or carriers. System notes are internal records used for tracking changes and activity, not shown to external parties. Draft notes are not finalized and typically aren’t sent or printed for customers or carriers, so they’re not appropriate to be visible externally.