Which metrics can be used to monitor Carrier Performance in AscendTMS?

• A. Only on-time performance.
• B. Only detention.
• C. Only damage incidents.
• D. On-time performance, detention, and damage; dashboards, scorecards, and alerts.

Answer: (D)

Monitoring carrier performance involves looking at multiple dimensions to get a complete picture of reliability and efficiency. On-time performance measures whether pickups and deliveries happen within the agreed windows, which directly reflects reliability and scheduling. Detention captures delays where carriers hold shipments beyond the allotted time, highlighting cost impact and efficiency gaps. Damage incidents track the physical handling of goods, indicating quality control and packaging effectiveness. Using all three metrics together provides a full view of a carrier’s performance across timeliness, cost exposure, and product integrity.

In AscendTMS, these metrics are presented through dashboards for real-time visibility, scorecards to compare performance over time and across carriers, and alerts to notify when any metric drops below acceptable thresholds. This setup lets you monitor proactively, drive better carrier management, and quickly respond to issues as they arise.