What should notes contain when using the Notes feature on a load?

• A. A random commentary
• B. Internal or external notes for guidance or carrier/shipper communication; include critical instructions or exceptions
• C. Billing details only
• D. No notes at all

Answer: (B)

Notes are meant to convey essential guidance and instructions for handling the shipment and communicating with the carrier or shipper. The best use is to include internal notes for your team and external notes for the carrier or shipper, capturing critical instructions, exceptions, access details, delivery requirements, and any special handling needs. This helps ensure the load is picked up and delivered correctly and reduces miscommunications or delays. Include specifics like required equipment, authorized contact, gate codes, delivery windows, or any exceptions (for example, “fragile — handle with care,” or “do not drop before 2 PM”). Billing details belong in billing fields, not in notes, and leaving notes blank misses important context.