What happens if you hide a stop from customer documents?

• A. It is removed from both customer and carrier documents
• B. It remains hidden from both views
• C. It is replaced with a placeholder stop
• D. It remains on carrier documents but is hidden from the customer view

Answer: (D)

When you hide a stop from customer documents, you’re separating what the customer sees from what the carrier needs to execute the shipment. The stop remains in the system and is visible to the carrier side so drivers and operations teams have the full routing, timing, and handling details required to pick up, transfer, and deliver goods. At the same time, it’s removed or suppressed from customer-facing views to keep the customer experience clean and avoid exposing internal routing or sensitive information.

This approach preserves data integrity for billing and tracking on the carrier documents, while presenting a simpler, customer-appropriate itinerary. If the stop were removed entirely or replaced with a placeholder, it could break the carrier’s ability to follow the correct route or mislead the customer about what’s happening, which is why keeping it on carrier documents but hidden from the customer is the right balance.