What capabilities does the Customer Portal provide to Shippers?

• A. A web interface for customers to track internal shipments and edit rate cards.
• B. A web interface for customers to view quotes, book shipments, track status, view documents, and approve rates.
• C. A backend API for system administrators only.
• D. An offline portal for customers to download data.

Answer: (B)

This question tests what the Customer Portal lets Shippers do. The best fit is a web interface that gives customers access to quotes, the ability to book shipments, track status, view documents, and approve rates. These features align with a typical shipper workflow: you want to see price quotes, commit to a shipment by booking it, monitor progress in real time, review related documents (like rate confirmations or bills of lading), and approve pricing to move forward.

The other options don’t fit the shipper-facing portal as well. Tracking internal shipments and editing rate cards is more of an internal or admin function than a customer-focused portal. A backend API for system administrators only isn’t accessible to customers and isn’t a portal they would use. An offline portal for downloading data isn’t practical for day-to-day shipment management, which requires online access and real-time interaction.